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- A copy of My Resume in
or 
- Consulting review
Consulting assistance review for Procom Consulting - Letter from Joan McCalla
acknowledging participation on Government ITSM project - Letter of Commendation
from Director of Purchasing Services Branch while at Management Board SecretariatAnalytical Tools - Technology Re-engineering
Project Plan for development of a Technology Architecture for Ministry of Education- Technology Investment Strategy
Strategy for Technology Investment in Purchasing services Branch - uses Federal Blueprint for Action as framework- Maturity Matrix:
or
Use of Maturity Matrix for Introduction of Configuration Management Data Base- Stakeholder Analysis:
or
Use of Stakeholder Analysis for Introduction of Configuration Management Data Base- Grants Managemnent Presentation - June 30, 2009
Web Design - Examples of Web Pages
- ITSM Process descriptions at Economics & Business Cluster --> Production, Development sites (note: must be within Government of Ontario intranet to access)
- Hendershott Consulting ITSM process site (www.hci-itil.com)
- Technology Re-engineering
