What it is

Objectives

Promised Performance

Client Obligations

Funding

Dependent On

Activities

More Info

CO Summary

Version 2.0 Printable Version

Version History

1. Description

2. Objectives

• quality display of approved procedures
• provision of information in a manner suitable for access and reference to a diverse community consisting of technology users, line of business managers and technology providers

3. Service Commitments

• posting of Severity 1 Incident summaries within 1 month of their closure as an Incident Ticket
• posting of all relevant technology policies
• posting and modification of Incident, Change and Problem procedures
• posting and updating of Service Catalogue

How are we doing ?

4. Client Obligations

• line of business managers should reference the web site for informaiton on available services and procedures

5. Client Costs

• ebc Cluster administrative costs are absorbed within an annual appropriation to the Minister of Labour on behalf of all ebc Cluster ministries

6. Dependencies

• Government of Ontario policies and guidelines for presentation of intranet sites
• content providers must cooperate with use of web site for posting material and provide it in a manner suitable for posting or transcription to HTML.
• web documentation should be considered as distinct Configuration Items with URL recorded in an ebc CMDB.

7. Activities

• web design and posting
• documentation or procedures
• approval of documentation for pre-authorized changes to ebcCAB

8. More Information

• Responsible for Service Management, delivery and accuracy of this Catalogue item: Kevin Griffin.

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