Revision Log

Version
Date		ReviewersDescription
2.02
May 1, 2004		Kevin GriffinReview and modificaiton of PO01_PMO.html (PMO office service description)
2.01
July 15, 2003		Ryan RossmanReviewed Technology Toolset and Workstation Re-configuration
2.0
June 28, 2003		Len HendershottRe-write of Service Catalogue framework to be based on COBIT Control Objectives as an organizational framework. Guidelines developed, description linked for every CO and services developed as CO sub-items... Current list includes previously developed items:
  • Technology Toolset
  • Password Reset
  • Mobile services (originally consisted as RAS Services)

First draft of new items includes:

  • Workstation Refresh
  • Desktop/Server delivery
  • Server Configuration Modification
  • Desktop Configuration Modification
  • Firewall MAC
  • IP Address change
  • Service Desk
  • IT Service Failure
  • Problem Management
1.1
May 5, 2003		Len HendershottDraft of Technology Toolset Service Catalogue
1.0
April 4, 2003		Kevin Griffin, ebc Cluster mgmtService Summary and Initial presentation for
  • RAS
  • FPOC
  • Password