PO03 Process Description

1. Description

Creation and maintenance of a technological infrastructure plan that sets and manages clear and realistic expectations of what technology can offer in terms of products, services and delivery mechanisms.

2. Service Activities

technological infrastructure planning: Maintain a technological infrastructure plan which is in accordance with the information technology long- and short-range plans.
monitor future trends and regulations: Continuous monitoring of future trends and regulatory conditions so that relevant factors can be taken into consideration during the development and maintenance of the technological infrastructure plan
hardware and software acquisition plans: Monitor hardware and software acquisition plans are established and reflect the needs identified in the technological infrastructure plan,
technology standard setting: based on the technological infrastructure plan, define technology norms in order to foster standardization.

3. Key Goal Indicators

Number of technology solutions that are not aligned with the business strategy
Percent of non-compliant technology projects planned
Number of non-compatible technologies and platforms
Decreased number of technology platforms to maintain
Reduced applications deployment effort and time-to-market
Increased interoperability between systems and applications

ebc Service Commitments

Continued alignment with corporate initiatives in Integrated Network Project, desktops, directory, security and Total Cost of Ownership,
Planning and implementation of IM/IT planning and ESD planning, consistent with corporate and ministry timelines including a more integrated BP process,
Development and implementation of standards for cluster including CRM, tools/version, workflow, document management and small case management,
Planning and implementation of IM/IT planning and ESD planning, consistent with corporate and ministry timelines including a more integrated BP process,
a conversation and documentation of use of single EBC domain by AGCO and any other areas in cluster that could benefit from joining single EBC domain,
procurement and implementation of a standard web content tool in the cluster ministries,
reduce EBC data centers from 6 to two or three and demonstrate cost savings,
implement plan/strategy developed in 02-03 to use large servers and capacity management tools to achieve overall server consolidation and reduced operating costs,
review of the virus protection in standardized cluster desktop image, with appropriate recommendations for improvements, business case and implementation plan,
review of the spam protection software in place in EBC, including review of other clusters' spamming capabilities, corporate policies/practices, ways to improve client protections from scamming/unwanted external email, business case and implementation on approval,

4. Key Performance Indicators

Percent of IT budget assigned to technology infrastructure and research
Number of months since the last technology infrastructure review
Business functions’ satisfaction with the timely identification and analysis of technological opportunities
Percent of technological domains within the technology infrastructure plan that have subplans specifying current state, vision state and implementation roadmaps
Average length of time between the identification of potentially relevant new technology and the decision as to what to do with that technology

ebc Service Commitments

5. Critical Success Factors

Business technology reports are disseminated to business units
Technology changes are pro-actively monitored for threats and opportunities, with clearly assigned responsibilities and with a defined process that uses proven and reliable resources
Monitoring results are evaluated at senior management levels and actions are agreed upon and integrated into the IT infrastructure plan, while maintaining alignment with the IT strategic plan
A research, prototyping and testing facility is set up focusing on demonstrating business value and on identifying constraints and opportunities, rather than technological proficiency
Technology infrastructure planning is translated into plans for technology acquisition, staff training and recruitment, with regard for technology usage policies and standards
Roadmaps and migration strategies exist to take the organisation from the current state to the future state of IT infrastructure
Technology direction and planning assumptions are reassessed independently at appropriate times
The IT infrastructure plan is regularly assessed for contingency aspects
An open exchange on technology developments and good relationships with vendors and third parties promotes industry watch functions and benchmarking

6. Additional Information

Maturity Level Characteristics


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