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| ccm.html | 2023-02-25 09:08 | 1k |
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| change_model.html | 2023-02-25 09:08 | 1k |
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| change_schedule.html | 2023-02-25 09:08 | 1k |
| change_window.html | 2023-02-25 09:08 | 1k |
| charging.html | 2023-02-25 09:08 | 1k |
| chronological_analysis.html | 2023-02-25 09:08 | 1k |
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| close_loopd.html | 2023-02-25 09:08 | 1k |
| closed.html | 2023-02-25 09:08 | 1k |
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| cmdb.html | 2023-02-25 09:08 | 1k |
| cmis.html | 2023-02-25 09:08 | 1k |
| cmm.html | 2023-02-25 09:08 | 1k |
| cmmi.html | 2023-02-25 09:08 | 1k |
| cms.html | 2023-02-25 09:08 | 1k |
| coase_law.html | 2023-02-25 09:08 | 1k |
| cobit.html | 2023-02-25 09:08 | 1k |
| code_of_practice.html | 2023-02-25 09:08 | 1k |
| cold_standby.html | 2023-02-25 09:08 | 1k |
| compliance.html | 2023-02-25 09:08 | 1k |
| component.html | 2023-02-25 09:08 | 1k |
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| continuous_availability.html | 2023-02-25 09:08 | 1k |
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| contract_portfolio.html | 2023-02-25 09:08 | 1k |
| control.html | 2023-02-25 09:08 | 1k |
| control_ci.html | 2023-02-25 09:08 | 1k |
| control_perspective.html | 2023-02-25 09:08 | 1k |
| control_processes.html | 2023-02-25 09:08 | 1k |
| core_service.html | 2023-02-25 09:08 | 1k |
| cost.html | 2023-02-25 09:08 | 1k |
| cost_benefit_analysis.html | 2023-02-25 09:08 | 1k |
| cost_centre.html | 2023-02-25 09:08 | 1k |
| cost_effectiveness.html | 2023-02-25 09:08 | 1k |
| cost_element.html | 2023-02-25 09:08 | 1k |
| cost_management.html | 2023-02-25 09:08 | 1k |
| cost_type.html | 2023-02-25 09:08 | 1k |
| cost_unit.html | 2023-02-25 09:08 | 1k |
| cots.html | 2023-02-25 09:08 | 1k |
| countermeasure.html | 2023-02-25 09:08 | 1k |
| course_corrections.html | 2023-02-25 09:08 | 1k |
| cramm.html | 2023-02-25 09:08 | 1k |
| crisis_mgmt.html | 2023-02-25 09:08 | 1k |
| csf.html | 2023-02-25 09:08 | 1k |
| csi.html | 2023-02-25 09:08 | 1k |
| csp.html | 2023-02-25 09:08 | 1k |
| cti.html | 2023-02-25 09:08 | 1k |
| culture.html | 2023-02-25 09:08 | 1k |
| customer.html | 2023-02-25 09:08 | 1k |
| customer_portfolio.html | 2023-02-25 09:08 | 1k |
| dashboard.html | 2023-02-25 09:08 | 1k |
| deliverable.html | 2023-02-25 09:08 | 1k |
| demand_mgmt.html | 2023-02-25 09:08 | 1k |
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| development.html | 2023-02-25 09:08 | 1k |
| development_environment.html | 2023-02-25 09:08 | 1k |
| diagnosis.html | 2023-02-25 09:08 | 1k |
| diagnostic_script.html | 2023-02-25 09:08 | 1k |
| differential_charging.html | 2023-02-25 09:08 | 1k |
| dikw.html | 2023-02-25 09:08 | 1k |
| direct_cost.html | 2023-02-25 09:08 | 1k |
| directory_service.html | 2023-02-25 09:08 | 1k |
| disk_mirroring.html | 2023-02-25 09:08 | 1k |
| dml.html | 2023-02-25 09:08 | 1k |
| do_nothing.html | 2023-02-25 09:08 | 1k |
| document.html | 2023-02-25 09:08 | 1k |
| downtime.html | 2023-02-25 09:08 | 1k |
| driver.html | 2023-02-25 09:08 | 1k |
| early_life_support.html | 2023-02-25 09:08 | 1k |
| ecab.html | 2023-02-25 09:08 | 1k |
| economies_of_scale.html | 2023-02-25 09:08 | 1k |
| economies_of_scope.html | 2023-02-25 09:08 | 1k |
| effectiveness.html | 2023-02-25 09:08 | 1k |
| efficiency.html | 2023-02-25 09:08 | 1k |
| emergency_change.html | 2023-02-25 09:08 | 1k |
| encapsulation.html | 2023-02-25 09:08 | 1k |
| environment.html | 2023-02-25 09:08 | 1k |
| error.html | 2023-02-25 09:08 | 1k |
| escalation.html | 2023-02-25 09:08 | 1k |
| escm-sp.html | 2023-02-25 09:08 | 1k |
| estimation.html | 2023-02-25 09:08 | 1k |
| evaluation.html | 2023-02-25 09:08 | 1k |
| event.html | 2023-02-25 09:08 | 1k |
| event_mgmt.html | 2023-02-25 09:08 | 1k |
| exception_report.html | 2023-02-25 09:08 | 1k |
| expanded_incident_lifecycle.html | 2023-02-25 09:08 | 1k |
| external_customer.html | 2023-02-25 09:08 | 1k |
| external_metric.html | 2023-02-25 09:08 | 1k |
| external_service_provider.html | 2023-02-25 09:08 | 1k |
| facilities_mgmt.html | 2023-02-25 09:08 | 1k |
| fail-over.html | 2023-02-25 09:08 | 1k |
| failure.html | 2023-02-25 09:08 | 1k |
| fast_recovery.html | 2023-02-25 09:08 | 1k |
| fault_tolerance.html | 2023-02-25 09:08 | 1k |
| financial_mgmt.html | 2023-02-25 09:08 | 1k |
| first-line_support.html | 2023-02-25 09:08 | 1k |
| fit_for_purpose.html | 2023-02-25 09:08 | 1k |
| fixed_cost.html | 2023-02-25 09:08 | 1k |
| fixed_facility.html | 2023-02-25 09:08 | 1k |
| fmea.html | 2023-02-25 09:08 | 1k |
| follow_the_sun.html | 2023-02-25 09:08 | 1k |
| framework.html | 2023-02-25 09:08 | 1k |
| fta.html | 2023-02-25 09:08 | 1k |
| fulfilment.html | 2023-02-25 09:08 | 1k |
| function.html | 2023-02-25 09:08 | 1k |
| functional_escalation.html | 2023-02-25 09:08 | 1k |
| gap_analysis.html | 2023-02-25 09:08 | 1k |
| governance.html | 2023-02-25 09:08 | 1k |
| gradual_recovery.html | 2023-02-25 09:08 | 1k |
| grid_computing.html | 2023-02-25 09:08 | 1k |
| guideline.html | 2023-02-25 09:08 | 1k |
| help_desk.html | 2023-02-25 09:08 | 1k |
| hierarchic_escalation.html | 2023-02-25 09:08 | 1k |
| high_availability.html | 2023-02-25 09:08 | 1k |
| identity.html | 2023-02-25 09:08 | 1k |
| immediate_recovery.html | 2023-02-25 09:08 | 1k |
| impact.html | 2023-02-25 09:08 | 1k |
| incident.html | 2023-02-25 09:08 | 1k |
| incident_lifecycle.html | 2023-02-25 09:08 | 1k |
| incident_mgmt.html | 2023-02-25 09:08 | 1k |
| incident_record.html | 2023-02-25 09:08 | 1k |
| indirect_cost.html | 2023-02-25 09:08 | 1k |
| info_security_mgmt.html | 2023-02-25 09:08 | 1k |
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| infrastructure_service.html | 2023-02-25 09:08 | 1k |
| integrity.html | 2023-02-25 09:08 | 1k |
| intermediate_recovery.html | 2023-02-25 09:08 | 1k |
| internal_customer.html | 2023-02-25 09:08 | 1k |
| internal_metric.html | 2023-02-25 09:08 | 1k |
| internal_service_provider.html | 2023-02-25 09:08 | 1k |
| internal_sourcing.html | 2023-02-25 09:08 | 1k |
| invocation.html | 2023-02-25 09:08 | 1k |
| irr.html | 2023-02-25 09:08 | 1k |
| isg.html | 2023-02-25 09:08 | 1k |
| ishikawa_diagram.html | 2023-02-25 09:08 | 1k |
| ism.html | 2023-02-25 09:08 | 1k |
| isms.html | 2023-02-25 09:08 | 1k |
| iso-iec_17799.html | 2023-02-25 09:08 | 1k |
| iso-iec_20000.html | 2023-02-25 09:08 | 1k |
| iso-iec_27001.html | 2023-02-25 09:08 | 1k |
| iso.html | 2023-02-25 09:08 | 1k |
| iso_9000.html | 2023-02-25 09:08 | 1k |
| iso_9001.html | 2023-02-25 09:08 | 1k |
| isp.html | 2023-02-25 09:08 | 1k |
| it.html | 2023-02-25 09:08 | 1k |
| it_directorate.html | 2023-02-25 09:08 | 1k |
| it_infrastructure.html | 2023-02-25 09:08 | 1k |
| it_operations.html | 2023-02-25 09:08 | 1k |
| it_operations_control.html | 2023-02-25 09:08 | 1k |
| it_operations_mgmt.html | 2023-02-25 09:08 | 1k |
| it_service.html | 2023-02-25 09:08 | 1k |
| it_service_continuity_plan.html | 2023-02-25 09:08 | 1k |
| it_service_provider.html | 2023-02-25 09:08 | 1k |
| itil.html | 2023-02-25 09:08 | 1k |
 ITIL_Glossary_V3_1_24.pdf | 2023-02-25 09:08 | 432k |
| itscm.html | 2023-02-25 09:08 | 1k |
| itsm.html | 2023-02-25 09:08 | 1k |
| itsmf.html | 2023-02-25 09:08 | 1k |
| ivr.html | 2023-02-25 09:08 | 1k |
| job_description.html | 2023-02-25 09:08 | 1k |
| job_scheduling.html | 2023-02-25 09:08 | 1k |
| kano.html | 2023-02-25 09:08 | 1k |
| kedb.html | 2023-02-25 09:08 | 1k |
| kepner_tregoe.html | 2023-02-25 09:08 | 1k |
| knowledge_base.html | 2023-02-25 09:08 | 1k |
| knowledge_mgmt.html | 2023-02-25 09:08 | 1k |
| known_error.html | 2023-02-25 09:08 | 1k |
| known_error_record.html | 2023-02-25 09:08 | 1k |
| kpi.html | 2023-02-25 09:08 | 1k |
| lifecycle.html | 2023-02-25 09:08 | 1k |
| live.html | 2023-02-25 09:08 | 1k |
| live_environment.html | 2023-02-25 09:08 | 1k |
| load_balacing.html | 2023-02-25 09:08 | 1k |
| los.html | 2023-02-25 09:08 | 1k |
| maintainability.html | 2023-02-25 09:08 | 1k |
| major_incident.html | 2023-02-25 09:08 | 1k |
| managed_services.html | 2023-02-25 09:08 | 1k |
| management_information.html | 2023-02-25 09:08 | 1k |
| manual_workaround.html | 2023-02-25 09:08 | 1k |
| marginal_cost.html | 2023-02-25 09:08 | 1k |
| market_space.html | 2023-02-25 09:08 | 1k |
| maturity.html | 2023-02-25 09:08 | 1k |
| maturity_level.html | 2023-02-25 09:08 | 1k |
| metric.html | 2023-02-25 09:08 | 1k |
| middleware.html | 2023-02-25 09:08 | 1k |
| mission_statement.html | 2023-02-25 09:08 | 1k |
| model.html | 2023-02-25 09:08 | 1k |
| modelling.html | 2023-02-25 09:08 | 1k |
| monitor_control_loop.html | 2023-02-25 09:08 | 1k |
| monitoring.html | 2023-02-25 09:08 | 1k |
| mor.html | 2023-02-25 09:08 | 1k |
| mtbf.html | 2023-02-25 09:08 | 1k |
| mtbsi.html | 2023-02-25 09:08 | 1k |
| mtrs.html | 2023-02-25 09:08 | 1k |
| mttr.html | 2023-02-25 09:08 | 1k |
| net_present_value.html | 2023-02-25 09:08 | 1k |
| notional_charging.html | 2023-02-25 09:08 | 1k |
| npv.html | 2023-02-25 09:08 | 1k |
| objective.html | 2023-02-25 09:08 | 1k |
| ogc.html | 2023-02-25 09:08 | 1k |
| ola.html | 2023-02-25 09:08 | 1k |
| open-loopd.html | 2023-02-25 09:08 | 1k |
| operate.html | 2023-02-25 09:08 | 1k |
| operation.html | 2023-02-25 09:08 | 1k |
| operational.html | 2023-02-25 09:08 | 1k |
| operational_cost.html | 2023-02-25 09:08 | 1k |
| operations_bridge.html | 2023-02-25 09:08 | 1k |
| opportunity_cost.html | 2023-02-25 09:08 | 1k |
| optimize.html | 2023-02-25 09:08 | 2k |
| organization.html | 2023-02-25 09:08 | 1k |
| outcome.html | 2023-02-25 09:08 | 1k |
| outsourcing.html | 2023-02-25 09:08 | 1k |
| pareto_principle.html | 2023-02-25 09:08 | 1k |
| partnership.html | 2023-02-25 09:08 | 1k |
| passive_monitoring.html | 2023-02-25 09:08 | 1k |
| pba.html | 2023-02-25 09:08 | 1k |
| pdca.html | 2023-02-25 09:08 | 1k |
| percentage_utilization.html | 2023-02-25 09:08 | 1k |
| performance.html | 2023-02-25 09:08 | 1k |
| performance_anatomy.html | 2023-02-25 09:08 | 1k |
| performance_mgmt.html | 2023-02-25 09:08 | 1k |
| pfs.html | 2023-02-25 09:08 | 1k |
| pilot.html | 2023-02-25 09:08 | 1k |
| pir.html | 2023-02-25 09:08 | 1k |
| plan.html | 2023-02-25 09:08 | 1k |
| planned_downtime.html | 2023-02-25 09:08 | 1k |
| planning.html | 2023-02-25 09:08 | 1k |
| pmbok.html | 2023-02-25 09:08 | 1k |
| policy.html | 2023-02-25 09:08 | 1k |
| portable_facility.html | 2023-02-25 09:08 | 1k |
| practice.html | 2023-02-25 09:08 | 1k |
| pricing.html | 2023-02-25 09:08 | 1k |
| prince2.html | 2023-02-25 09:08 | 1k |
| priority.html | 2023-02-25 09:08 | 1k |
| pro-forma.html | 2023-02-25 09:08 | 1k |
| proactive_monitoring.html | 2023-02-25 09:08 | 1k |
| proactive_problem_mgmt.html | 2023-02-25 09:08 | 1k |
| problem.html | 2023-02-25 09:08 | 1k |
| problem_mgmt.html | 2023-02-25 09:08 | 1k |
| problem_record.html | 2023-02-25 09:08 | 1k |
| procedure.html | 2023-02-25 09:08 | 1k |
| process.html | 2023-02-25 09:08 | 1k |
| process_control.html | 2023-02-25 09:08 | 1k |
| process_manager.html | 2023-02-25 09:08 | 1k |
| process_owner.html | 2023-02-25 09:08 | 1k |
| profit_centre.html | 2023-02-25 09:08 | 1k |
| programme.html | 2023-02-25 09:08 | 1k |
| project.html | 2023-02-25 09:08 | 1k |
| pso.html | 2023-02-25 09:08 | 1k |
| pva.html | 2023-02-25 09:08 | 1k |
| qa.html | 2023-02-25 09:08 | 1k |
| qms.html | 2023-02-25 09:08 | 1k |
| qualification.html | 2023-02-25 09:08 | 1k |
| quality.html | 2023-02-25 09:08 | 1k |
| quick_win.html | 2023-02-25 09:08 | 1k |
| raci.html | 2023-02-25 09:08 | 1k |
| rca.html | 2023-02-25 09:08 | 2k |
| reactive_monitoring.html | 2023-02-25 09:08 | 1k |
| reciprocal_arrangement.html | 2023-02-25 09:08 | 1k |
| record.html | 2023-02-25 09:08 | 1k |
| recovery_option.html | 2023-02-25 09:08 | 1k |
| redundancy.html | 2023-02-25 09:08 | 1k |
| relationship.html | 2023-02-25 09:08 | 1k |
| release.html | 2023-02-25 09:08 | 1k |
| release_deployment_mgmt.html | 2023-02-25 09:08 | 1k |
| release_identification.html | 2023-02-25 09:08 | 1k |
| release_mgmt.html | 2023-02-25 09:08 | 1k |
| release_process.html | 2023-02-25 09:08 | 1k |
| release_record.html | 2023-02-25 09:08 | 1k |
| release_unit.html | 2023-02-25 09:08 | 1k |
| reliability.html | 2023-02-25 09:08 | 2k |
| remediation.html | 2023-02-25 09:08 | 1k |
| repair.html | 2023-02-25 09:08 | 1k |
| requirement.html | 2023-02-25 09:08 | 1k |
| resilience.html | 2023-02-25 09:08 | 1k |
| resolution_processes.html | 2023-02-25 09:08 | 1k |
| resource.html | 2023-02-25 09:08 | 1k |
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