Characteristics of KPIs
Key Performance Indicators represent a set of measures focusing on those aspects of performance that are the most critical for the current and future success of the organization. They ....
- are measured frequently e.g. daily or 24/7 (KPIs are not measured monthly)
- are acted upon by the CEO and the senior management team on a daily or 24/7 basis
- all staff understand the measure and what corrective action is required
- Responsibility can be tied down to the individual or team
- The KPI has a significant impact on the organizsation e.g. it impacts most of the core critical success factors and balanced scorecard perspectives
- positive movement affects all other performance measures in a positive way