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British Standard 15000

BS 15000 is the first standard for IT service management. Its eight sections form the basis for the assessment of a managed IT service and are based heavily upon the ITIL (IT Infrastructure Library) framework.

BS15000-1 consists of 10 sections:

Scope
Terms and Definitions
Requirements for a Management System
Planning and Implementing Service Management
Planning and Implementing New or Changed Services
The Service Delivery Process
Relationship Processes
Resolution Processes
Release Process
Control Processes

Part 2, known as the ‘Code of Practice’ expands upon the bare requirement, offering expansion and guidance to service providers who wish to achieve the standard. It follows the same base structure as Part 1 but in less formal terminology, expanding where appropriate.

BS15000 has been developed to fit in with the ISO9000 family, specifically including the ’Plan, Do, Check, Act’ approach detailed in ISO9000:2000. Gartner has suggested that an ISO version of BS15000 will be available by 2006.