Comparison of ITIL with Other Frameworks

This viewpoint uses ITIL as the base to compare other models against. The main divisions which comprise the ITIL best practices set include the following books: Business Perspective - aims to familiarize management with the underlying components and architecture design of the Information and Communications Technology (ICT) infrastructure necessary to support their business processes and gain an understanding of Service Management standards and better practice. Planning to Implement Service Management - helps Service Providers plan their implementation of Service Management best practice while at the same time helping the business to talk on level terms with the Service Provider. Service Delivery - focuses on delivering IT services to IT customers through agreed-upon service levels. The book contains the following major processes: Service Desk - considered a service function Incident Management - restoring service resulting from an outage Problem Management - resolving faults in the infrastructure Change Management - Coordinating changes to the infratructure Configuration Management - Recording the infrastructure and it's relationshipsRelease Management - moving infratructure from development to production

• Service Support - defines how to maintain the delivery of services by providing user support, managing changes and managing releases within the infrastructure. It encompasses the following processes:
  • Service Level Management - Maintaining and describing IT service to clients
  • Availability Management - managing and promoting overall infrastructure availability to clients
  • Capacity Management - ensuring IT services have sufficient capacity to meet customer needs
  • Service Continuity Management - ensuring the business continues to, or resumes operating as expediently as possible when faced with a severe lose of business operations due to technology failure
  • Financial Management - Ensure the sound stewardship of the monetary resources of the organization.
• ICT Infrastructure Management - encompasses IT planning and architecture as well as day-to-day infrastructure operations.
• Security Management - explains how to best manage defined levels of infrastructure security.
• Application Management - outlines the entire application life cycle, from requirements to end of life.
• Planning to Implement Service Management - helps organizations under-stand, assess and implement service management within an IT organization.

ITIL Best Practice Area - Click on ITIL process area for list of major activities.	Framework					Description Click on check mark for description of how this framework treats this element
	CobIT	CMMI	MOF	HP	Other
SERVICE SUPPORT
Service Desk
Incident Management
Problem Management
Change Management
Configuration Management
Release Management
ITIL Best Practice Area - Click on ITIL process area for list of major activities.	Framework					Description Click on check mark for description of how this framework treats this element
	CobIT	CMMI	MOF	HP	Other
SERVICE DELIVERY
Service Level Management
Availabiility Management
Capacity Management
Service Continuity Management
Financial Management
ITIL Best Practice Area - Click on ITIL process area for list of major activities.	Framework					Description Click on check mark for description of how this framework treats this element
	CobIT	CMMI	MOF	HP	Other
OTHER PROCESSES
Business Perspective
Planning to Implement Service Management
ICT Infrastructure Management
Application Management

Sources Article - comparng ITIL and CobITR Access CMMI Process Descriptions Access COBIT Process Descriptions Access MOF Technet Website View Hewlett-Packard Reference Model