This screen presents a multiplicity of Skill in different Areas for quickly building a Skills Matrix for submission to organizations that require it.
| ITIL Advisor
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| Skill Requirement | My Qualification
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| Knowledge and experience | - 10 years involvement with ITIL
- As Business Solution Consultant, participated in the original selection of Hewlett Packard ITSM processes (based on ITIL) for use within the Justice Cluster.
- Maintain ITIL process descriptions on web site. Currently re-writing for conformance with ITIL Version 3.
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| ITIL certification(s) | - Version 2 Masters Certification. Currently reading for Version 3 certification
- Version 2 Practitioners Certification in SLM.
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| Expert level with ITIL-aligned change management | - 2006 - 2008: Developed RFCs and made representation to Corporate CAB for WSIMS application introduction and changes.l
- Aug, 2002 - Sept 2004: Developed Change Management process for Cluster, set up Cluster CAB by documenting process, establishing Terms of Reference.
- Sept, 2003 - March, 2004: documented current Change and Release Management process and recommended changes based upon ITIL best practices.
- July 1998 - June 2001: Customer Rep for portfolio lines of business (LOB) ensuring their interests are represented in Cluster CAB meetings. From 1998 to 2001 I developed and communicated through enterprise-wide email messages linked with web page all expected outages and technology changes.
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| Expert level with ITIL-aligned change service level management. | - 1997-2000: Justice Cluster - developed and maintained SLAs between Justice IT Departments and portfolio lines of business (Ontario Provincial Police, Policing Services Division and Corproate Services Division)
- 2002-2003: Economics and Business Cluster - Developed online Service Catalogue for Cluster
- 2003: Developed proto-type Service Catalogue based on CobIT framework --> see example --> Select IT Service Catalogue
- 2004: developed SLA and SLA structure for WSIB for their case management system.
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| Experience and expertise with implementing ITIL consistent with Ontario Government standards | - Member of original Justice Cluster Team involved in assessing and introducing ITSM to Cluster
- 2004 to 2005: Developed process descriptions of TO-BE Process descriptions based on ITIL best practices for Hartford Insurance Co using process HP process descriptions (which have been adopted as standard in OPS Portable Process Guides
- developed service catalogue summary and portfolio descriptions for Economics and Business Cluster of the Ontario Government
- Between 2002 and 2005: Developed Incident, Change and Release Management processes for Economics and Business Cluster.
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| Demonstrated ability to develop successful relationships with high level customers. | - Participated, as Business Solution Consultant, in Justice Cluster senior management meetings. Participated in business senior management meetings as portfolio IT Cluster rep (OPP, Policing Services, Corporate Services).
- Part of Cluster Y2K effort with responsibility for ensuring readiness of over 15,000 desktops and servers throughout the Justice Cluster. Attended Y2k management meetings and provided budgets and progress plans to Steering Committee.
- In MGS Procurement Office, supported inter-governmental working group to develop RFP for electronic tendering provider(s).
- Part of Reengineering Task force in Ministry of Education with ADM, Corporate Services as Project Sponsor.
Comptroller in Ontario Heritage Foundation providing financial advice and support to Board of Directors.
Ministry of Agriculture and Food, 1983 to 1985, Primary financial liaison to Deputy Minister during budget process and as budget control officer throughout year - attended senior business meetings. Performed similar role in Ministry of Revenue for Tax Revenue Program reporting to ADM, Tax Revenue Program.
- Communications Division, MTC - developed Minister's briefing notes for series of sessions in Northern Ontario
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| Experience and expertise with business process re-engineering (BPR) or management (BPM) methodology | - 1995: Part of Ministry of Education re-engineering initiative for 9 months- provided consulting and project management advice and assistance in developing a Technology Architecture for the Ontario Ministry of Education & Training (copy available).
- 1999: Member of Quality Review Team in Justice Cluster reviewing Cluster programs for Quality improvement undertaking
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| Elicitation and facilitation techniques | - Completed Ontario Government negotiation and facilitation training courses.
- 2005: Facilitated project planning sessions for Economics and Business Cluyster including introduction to Project Management Maturity Modelling (PMMM)
- 1996-2000: As business solution consultant facilitated sessions dealing with project priorities within BSC consulting outfit
- 2001: facilitate multi-ministry session into requirements for corporate CMDB.
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| Experience and expertise in structuring, analyzing and validating business processes | - 2009: Produced Assessment of organizations capabilities with respect to Incident, Change, Release, Problem and Service Level Management best practice areas.
- 2005: Produced assessment of internal capabilities for Change, Release, SLM, problem Management
- 2003: produced assessment of Incident and Change Management processes for Hartford Insurance Co.
- Highly knowledgeable in Capability Maturity Modeling including process management processes
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| Experience and expertise in managing organizational change | - 1995: Part of Ministry of Education re-engineering initiative for 9 months, including training in re-engineering including organizational change.
- 1988-1994: Changed technology direction in Ontario Heritage Fouyndation and Heritage branch of Ministry of Culture from Vax to IBM PC network
- 1983-1988: originated, developed and implemented Integrated Planning and Control System (IPACS) , a Decision Support System comprising a series of information bases covering planning, forecasting and control across financial and human resources and performance measurement (a 3 x 3 grid). This system provided the ministry with unparalleled financial and human resource reporting capabilities.
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| Process Engeneering
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| Skill Requirement | My Qualification
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| Knowledgable in workflow modeling, process management activities and process improvement | - 2006: Developed initial Desktop Deployment Service description for Government Services Delivery Cluster (GSDC) Government-wide desktop deployment team (have copy for review)
- 2005: Developed Intake process for large infusion of new employees at Bruce Nuclear Plant
- Developed high level process description for High Availability services. Developed Integrated Change, Configuration and Release Management process (have copy for review)
- Developed process descriptions of TO-BE Process descriptions based on ITIL best practices for all 10 version 2 ITIL processes for Hartford Insurance Co.
- Developed ITIL based process descriptions for Economic & Business Cluster Incident, Problem and Change Management processes.
- Developed process for developing process which is available at http://hci-itil.com --> select HCI processes and Process Management from pull-down menu in right-hand corner.
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| Experience in ITIL process modeling and process framework documentation using VISIO | - Visio process description for ITIL process at http://hci-itil.com --> Select HCI processes and choose process description from top right hand pull-down menu.
- Mar 2006 - Produced Desktop Managed Services Process for Desktop Management Consolidation Project using Visio
- Member of Justice Cluster ITSM Team in 1999 reviewing HP ITSM approach for introduction within Cluster.
- Developed incident, change and release process descriptions for Economics and Business Cluster of Ontario Gov't using Visio.
- Developed Change and Release Management processes for Hartford Insurance Co. using Visio.
- Developed integrated Change, Configuration and Release management process for High Availability Services Branch, CIBC using Visio.
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| Ability to work with a variety of technical, project and management staff to collect information and ideas regarding processes | - 2009: Toronto Police Service Change Assessment report involved use of SCAMPI methodology to collect evidence for Gap analysis including document collection and interviewing of 11 staff within IT Division.
- 2003-2004: assessment of Incident, Change and Release processes at Hartford Insurance Co involved interviewing of involved staff and review of documentation.
- 1998-2001: Business Solution Consultant role involved participation in line of business senior management meetings and liaison with LOB representatives to remain abreast of their technology plans and issues. "Leads in the provision of executive account representation to client organizations and maintains a regular presence there. Ensures effective customer consulting services and recommendations to client management concerning information technology opportunities and issues. Facilitates linkages between business and IT services and processes ensuring clear communication between ministry clients and the IT function." --> see job description
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| Ability to develop and gain consensus for recommended strategies and plans | - 2006-2008: WSIMS project required gaining consensus on elements of RFP, evaluation criteria (mandatories and weighting of desorables). Later concensus was required on Release Plan for application.
- 1999: Negotiated service model for participation of municipal police forces into the Justice domain. Delivered major presentation on offer to meeting of Chiefs of Police under auspices of OMMPAC/OPTIC
- 1997-1998: Presented case and received approval for PSB Online, the web site of the Purchasing Services Branch.
- 1989: developed business case and obtained approval for technology platform change from VAX mini computer to PC-based local area network
- 1983-1985: developed business case and obtained approval for Integrated Planning and Control System (IPACS) , a Decision Support System in the Ministry of Ag & Food
- 1976-1978: developed business case and obtained approval for OCIS (Ontario Communications Information System). Negotiated with Federal Department of Communications to receive annual financial statements of all broadcast and cable tv operations in Ontario which provided the Communications Division with information to undertake complex data modelling of communications industry in Ontario. Negotiated with Statistics Canada for Ontario census data by enumeration area which permitted identification of unserved areas in the Province as a major input to Ontario policy on service levels.
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| Project Management
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| Skill Requirement | My Qualification
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| Experience as a Project Manager | - 2006-2008: Technical Project Lead for Workforce Safety Information Management Systems (WSIMS); a Ontario Government-wide WSIB claims management system from 2006 to 2008
- Masters Certification in Project Management
- 2001: 6 months as Service Coordination and Project Lead for implementation of Integrated Justice applications including Offender Tracking Information System in Justice Cluster
- 1999-2000: 8 months as Project Lead in Justice Cluster on assignment to Y2K as Project Manager of Clean Management - responsible for ensuring over the Y2K readiness of over 15,000 desktops and servers throughout the Justice ministries
- Feb 1995 to Nov 1995: 8 months as Project Lead in Ministry of Education in developing a Technology Architecture for the Ontario Ministry of Education & Training
- 1983 to 1988: Manager, Financial Information, Strategic Planning Branch, Ministry of Agriculture and Food - over 2 year implemented consolidated resource information base period throughout the ministry to compliment and support budgeting and resource control.
- 1975 to 1978: Senior Policy Advisor, Communications Division, Ministry of Transportation and Communications - over 2 year period was concept originator and project leader in development of OCIS (Ontario Communications Information System) at cost of over $750,000.
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| Experience with multi-tiered application development | - In MGS from 03/2006 to 08/2008 as Technical Project Lead for Workforce Safety Information Management Systems (WSIMS); an Ontario Government-wide WSIB claims management system. Developed and maintained MS Project Plan. Application was deployed across all government ministries and several agencies.
- On assignment to Y2K as Project Manager of Clean Management in Justice Cluster from May 1999 to March, 2000. Responsible for ensuring readiness of over 15,000 desktops and servers throughout the Justice Cluster. Maintained and monitored ongoing project plan and progress towards targets.
- Integrated Justice Project, Justice Cluster, June to December, 2000 - Service Coordination and Project Lead for implementation of Offender Tracking Information System (OTIS) into Justice infrastructure. Maintained project plan
- Championed and led project to implement a comprehensive resource planning and control system in the Ministry of Agriculture and Food from 1983 to 1985. Acted as Project Lead for the ministry coordinating a set of systems officers developing database, screen layout and data import/extract routines for ministry financial and human resource legacy systems. Maintained project plan
- Project Manager for OCIS (Ontario Communications Information System) from 1976 to 1979. Maintained project plan.
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| Experience managing data conversion and database loading | - Workplace Safety Insurance Management Systems (GSDC). Converted individual ministry data to enterprise common system data in new format. Also converted data for unload to data warehouse (Oracle)
- IPACS project converted financial and HR data into new database format (System 1022)
- OCIS data converted federal census data into population served by cable tv and broadcast service contours. It also converted federal Revenue returns for communications operators in Ontario into centralized database format (System 2000)
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| Experience with systems development life cycle | - Am highly literate in many project management models including RUP, ITIL Application lifecycle, SDLC, agile development as well as variations on waterfall and iterative approaches.
- Facilitated three day training in Project management Maturity Modelling for Economics and Business Cluster.
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| Experience with PMO | - 2006-2008: 2 + yrs as Technical Project Lead for Workforce Safety Information Management Systems (WSIMS); a Ontario Government-wide WSIB claims management system from 2006 to 2008. Worked through Cluster PMO
- 2000-2001: 6 months as Service Coordination and Project Lead for implementation of Integrated Justice applications including Offender Tracking Information System in Justice Cluster worked through Integrated Justice PMO Office
- 1999-2000: 8 months as Project Lead in Justice Cluster on assignment to Y2K as Project Manager of Clean Management - responsible for ensuring over the Y2K readiness of over 15,000 desktops and servers throughout the Justice ministries. Worked through Y2K PMO office within Justice.
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| Experience in use of Project Management software | - Maintain project plans for multiple applications in multiple situations For WSIMS (2006-2008) I entered project status reports into centralized project management reporting structure.
- Facilitated training session in Economics and Business Cluster on Project Management Capability Maturity Model.
- Developed and maintained project management best practice web site for Economics and Business Cluster which was closely aligned with centralized best practices.
- Masters Certification in Project Management --> see Profile. More...
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| Experience with the application deployment process within the Ontario Government | - 03/2006 to 08/2008: Technical Project Lead for Workforce Safety Information Management Systems (WSIMS); an Ontario Government-wide WSIB claims management system. Developed and maintained MS Project Plan. Application was deployed across all government ministries and several agencies.
- May 1999 to March, 2000: On assignment to Y2K as Project Manager of Clean Management in Justice Cluster. Responsible for ensuring readiness of over 15,000 desktops and servers throughout the Justice Cluster. Maintained and monitored ongoing project plan and progress towards targets.
- June to December, 2000: Integrated Justice Project, Justice Cluster- Service Coordination and Project Lead for implementation of Offender Tracking Information System (OTIS) into Justice infrastructure. Maintained project plan
- Championed and led project to implement a comprehensive resource planning and control system in the Ministry of Agriculture and Food from 1983 to 1985. Acted as Project Lead for the ministry coordinating a set of systems officers developing database, screen layout and data import/extract routines for ministry financial and human resource legacy systems. Maintained project plan
- Project Manager for OCIS (Ontario Communications Information System) from 1976 to 1979. Maintained project plan
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| Organizational Change Manager
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| Core Business Competencies | My Qualifications
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| Business Acumen - Knows how business works; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
| - Involved in federal-provincial negotiations for jurisdiction over communications requiring in-depth policy analysis and understanding of cable and broadcasting industries in Ontario.
- involved in strategic and/or financial planning exercises within Ontario Government in several settings
- "Knowledge of information technology industry trends, best practices and their application to business processes in order to identify technology solutions responsive to clients' needs." --> see job description .
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| Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.
| - Trained in and effective user of Kepner-Tregoe Decision and Problem Analysis techniques
- post-graduate degree specializing in Empirical Research and Methodology
- As Application support have used Root-Cause Analysis to uncover application problems
- As Project Manager in multiple instances have introduced Issue Management system to submit and escalate issues for consideration and resolution. Maintained Issue log and closure practices.
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| Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
| - championed innovative decision support systems in two separate instances
- Member of self-directed reengineering team in which problems were worked out internally within the team.
- Member of Justice Enterprise Senior Management Committee representing interests of portfolio lines of business
- Migrated technology platform for Government agency from Vax to PC network
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| Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal networks; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations.
| - Highly knowledgeable in Capability Maturity Modelling Integrated (CMMI) and ITIL, both of which recognize the importance of business culture to organizational change.
- Business Solution Consultant job spec - "Provides comprehensive business analysis services to ministries including high level requirements analysis, the identification of information technology solutions, business process re-engineering, feasibility studies, and business case development support, based on an in-depth knowledge of client programs and business needs" --> see job description .
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| Political Savvy - Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organizational life and works to adjust to that reality is a maze-bright person.
| - Involved in federal-provincial negotiations for jurisdiction over communications requiring in-depth policy analysis and understanding of positions of other governments. Have used Decision Tree Analysis to plot and prepare for possible responses
- Have used Stakeholder Analysis in multiple settings to highlight positions of participants
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| Presentation Skills - is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
| - Expert in use of MS Powerpoint
- Delivered series of seven presentations to audiences throughout Ontario on electronic tendering as part of Ontario-Quebec Free Trade initiation
- Developed and delivered multiple presentations on "How to Do Business with Ontario" throughout Province
- Trained in facilitation and negotiation skills in small and large group settings
- Delivered training sessions, one-on-one and in larger groups
- Developed and maintained FAQ web sites
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| Comfort Around Higher Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.
| - Member of Inter-provincial/Federal Provincial Task Force providing support to Ontario Minister in negotiations over jurisdiction in communications
- Member of Justice Enterprise Senior Management Committee representing interests of portfolio lines of business
- Developed presentation material for Justice Corporate CIO and for Director of Purchased (because of talent)
- Coordinated Zero-Base Budgeting process by attending sessions and providing process advice between ADM and their Directors and between Deputy Minister and ministry senior Executives
- As Financial Comptroller of Government Foundation, provided financial and systems advice to Board of Directors, Executive and Finance Sub-Committees.
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| Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
| - Business Solution Consultant job spec - "Develops, fosters and manages effective client relationships and partnership with vendors, suppliers, service providers, team members and inter-disciplinary colleagues to facilitate co-operative approaches and mutual business improvement/support efforts. Participates as a member of the Divisional Management Team and on various committees to provide input for IT standards, policies, guidelines, and procedures." --> see job description .
- as Business Solution Consultant provided Tier II (escalation) support for unresolved infrastructure incidents.
- Financial Comptroller for Ontario Government Agency providing systems and administrative support to community of 100 users; maintained vendors relationships
- Coordinated budget submission including reconciliation and presentation of competing demands for budgetary resources.
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| Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admit mistakes; doesn't misrepresent him/herself for personal gain.
| - Business Solution Consultant (Customer Service Rep) for Justice Enterprise IT Department providing trusted liaison with multiple portfolio lines of business. I was able to secure the confidence of the OPP as my LOB and attend their private management meetings (which previous reps in this position were not able to) --> see job description
- Financial Comptroller for Ontario Government Agency providing financial and administrative advice to Board of Governors and Executive Committee
- Coordinated Zero-Base Budgeting submissions for two Ontario Government ministries providing trusted budgetary advice and planning to managers, Directors and Senior Executives
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| Ontario Government Experience
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| Skill Requirement | My Qualification
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| Experience with ON gov Agencies/Ontario Public service/ ministries/ government | - Factor 80 Ontario Government employee with experience in seven ministries and one agency - 27 years fill-time and have been providing consulting to ministries since 2001
- Have participated in Government and Cluster Change Management processes as application representative and Customer Service rep.
- Have acted as Tier II application support and as Tier II Customer Escalation representative
- Have developed application support models and negotiated support from central and Cluster service desks.
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