Revision Log

Version
Date		ReviewersDescription
2.2
March 29, 2004		Len Hendershott
  • Rationalization of Portfolios with COBIT descriptions
  • Improvement to navigation between COs
  • menu listing of available Service Catalogue portfolios
2.1
March 27, 2004		Kevin GriffinConformity with changes to Summary

  • Basic tech toolset target changed from 14 to 8 days to conform with SLA statement
  • permissable variance changed from 5% to 2%.
    Term Premium changed to Accelerated
  • Customer Satisfaction surveys added in Restoring IT Services
  • New Employee added under Technology Toolset
  • Modify Workstation Configuration - Simple changed from 7 to 2 business days per SLA
  • Project delivery added under Research and Planning
2.02
July 15, 2003		Kevin GriffinInitial review of service grid to responsibilities
2.01
July 14, 2003		Ryan RossmanReviewed Technology Toolset and Workstation Re-configuration
2.0
June 15, 2003		Len HendershottReframed using COBIT framework
1.6
March 25, 2004		John ShydlowskyService Desk changed to Technology Desk
1.5
June 12, 2003		Joan Berryadded workstation configuration to Moves, Adds and Changes, removed Premium 1.5 hr response Deskside Support Resolution offering
1.4
May 2, 2003		Ray NakanoApplication Availability name change and addition of 7x24 determination
1.3
Apr 29, 2003		Kevin GriffinVarious metric additions and changes on the Service Summary
1.2
Apr 25, 2003		Kevin GriffinVarious metric additions on the Service Summary
1.1
Mar 28, 2003		Kevin GriffinClarification of items on Service Summar
HendershottModification in accordance with staff input and conformance of pull-down list of Service Portfolios with accompanying Template displayed (to be replaced as items are developed)
1.0Kevin Griffin, ebc Cluster mgmt