| Severity 1 - A major service disruption situation which impacts a critical service to the customer. The service is unrecoverable and a large number of users are affected and are unable to perform a significant portion of their jobs.
| Severity 2 - A situation which results in a loss of major function to a customer and severely impacts service. A group of users are affected and unable to perform a portion of their jobs.
Severity 3 - A situation of minimal customer impact. Workaround is available. A single user or small number of users are affected.
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Cross Ministry
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A transaction-based or support application that serves a large number of government staff or agents, Minister or Deputy briefings or communications with the public
- Minister's House Book
- OCMS - Correspondence tracking
- Security Application failure - Card Access System
- Exchange e-mail system
- Domain Server failure (PDC, BDC, DHCP) - Windows 2000 server
- Remedy and Bell Mobility Paging system
- Network-wide failure - EDS network - Worldcom or Bell
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- internet access down
- external e-mail delivery / receipt down
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CBS
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public-facing, high use transaction or information provider application failure
- ESI Gateway for Individuals
- Integrated Address Change
- ESDi Transactions
- CATS
- OFRB (Ontario Film Review Board)
- PPSR
- OBC Clearinghouse
- Master Business License
- MyBis - Subscribe & Unsubscribe
- Enhanced Business Name Search
- Self-Help Workstation
- ccPay
- Business Bundling
- JefForm
- eLAWS
- Blue Pages
- PACE
- Wholesaler Connectivity
- Business Number Update Services
- PRIME
- POOL (Publications Ontario On-Line)
A transaction-based or support application that serves a large number of government staff or agents, Minister or Deputy briefings or communications with the public
- ONBIS (Business Registration)
- VSIS
- Program Engagement Self-Assessment Wizard
- Business Number Update Services
A client internet site Web server failure
- www.cbs.gov.on.ca
- www.cbs.gov.on.ca/obc/english/4TJTBS.htm
- www.ofrb.gov.on.ca
- www.lat.gov.on.ca
- www.pubont.stores.gov.on.ca/pool/english/default.asp
- www.personalproperty.gov.on.ca
- www.addresschange.gov.on
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Severity 2 - Non-public facing applications or intranet sites impacting an entire government business unit/branch/section
- OCMS
- Program Engagement Self Assessment Wizard
- Gazette Invoicing
Severity 3 - Non-public facing application or intranet site impacting a limited number of government staff in a business unit/branch/section
- RIMS
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EDT
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Severity 2 - public-facing, high use transaction or information provider application failure
- Business Immigration
- Client Account Management
- Client Management (OEI)
- Global Traders Nominee
- Global Traders Registration
- Vikara - TEAM
Severity 3 - Non-public facing application or intranet site impacting a limited number of government staff in a business unit/branch/section
- Acquisition Tracking
- Application Usage History
- Business Awards
- Client Stakeholder Directory
- Community Economic Profiles
- Document Library
- OEI Activity Reporting
- PTAC Meeting Discussion
- Service Request
- Summer Company, My Company
- Survey System
- UED Resource Centre
- CEDR Website (Game board)
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MOL
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A transaction-based or support application that serves a large number of government staff or agents, Minister or Deputy briefings or communications with the public
- Inspector Notebook Data Synchronization
A client internet site Web server failure
- www.gov.on.ca/lab
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Energy
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A client internet site Web server failure
- www.est.gov.on.ca
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