Service Design

Triggers initial or changed business requirement	Controls 'service' definition Service Portfolio within SKMS structure
Inputs Corporate visions, strategies, objectives, policies and plans, business visions, strategies, objectives and plans, BCPs Constraints and requirements^R IT strategies and strategic documents^R Masurement tools and techniques.	Processes Requirements collection, analysis and engineering Design of appropriate services, technology, processes, information and process measurements to meet business requirements Processes and documents maintenance^R Consultation with design and planning roles^R	Outputs Updated IT strategies and policies Updated designs, plans and technology and management architectures^R New or changed service designs, processes and technologies Process reviews and analysis reports Revised and improved processes and procedures Revised measurement methods and processes Risk assessment and management reports Business cases and feasibility studies, together with Statements of Requirements (SORs) and Invitations to Tender (ITTs) Comments and feedback on all other plans Business benefit and realization reviews and reports.
	Mechanisms Change Mgmt Service Portfolio Mgmt Customer Relatonship Mgmt Document Repository Incident Management System	KPIs % increase in completeness and utility of SDPs % increase in # incidents without an associated service-related entry.