 Triggers
- SIP approvaL
- RFC affecting service
- SDP creation/revision
| Controls
- Definition of a 'service'
- OLAs
- CMS
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Inputs
- IT strategic/operational/financial plans
- information on current and future requirements from the Service Portfolio
- BIA
- Business requirements
- SIP
|  Processes
- Validate SC entries
- Revise Service Catalogue
- Create new service description
| Outputs
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| Mechanisms
|  KPIs
- % increase in completeness of the Business/Technical Service Catalogues
- % increase in # incidents without an associated service-related entry.
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