Triggers
Processes
KPIs| 1Introduction | 2Serv. Mgmt. | 3Principles | 4Processes | 5Tech Activities | 6Organization | 7Tech Considerations | 8Implementation | 9Challenges | Appendeces |
| 4.1SC MGMT | 4.2SLM | 4.3CAPACITY MGMT | 4.4AVAILABILITY MGMT | 4.5 CONTINUITY MGMT | 4.6SECURITY MGMT | 4.7SUPPLIER MGMT |
| Triggers | Controls | |
| Inputs | Processes | Outputs |
| Mechanisms | KPIs |
