Triggers- new/modified business/service change
- SLR/SLA/OLA/UC target revisions
- Service or component breaches
- Availability events and alerts
- AM forecasts, reports and plans
- Business and IT plans and strategies
- Change of risk or impact assessments
- AMIS
- Service targets
- Incident, Configuration, Change and Release Management process
- Maintenance strategy
- Business information
- BIAs
- assessment of VBFs
- Risk Analysis and Assessment reports and a risk register
- Service Portfolio
- Service Catalogue
- Financial information
- Unavailability and failure information
Processes- Monitor, Measure, Analyze and Report Service and Component Availability
- Unavailability Analysis
- Service Failure Analysis
Proactive Activities - Identifying Vital Business Functions
- Design for Availability
- Conduct Analyses of service and components
- AMIS
- Availability Plan
- Availability and recovery design criteria
- Service targets for new or changed services
- Service/Component availability, reliability and maintainability reports
- Revised risk analysis reviews and reports
- Service/Component Monitored, managed and reported requirements
- Availability Management test schedule
- Maintenance schedules
- Projected Service Outages
- Changes to Availability techniques and measures
- Improvement actions
KPIs- Reduction in the unavailability of services and components
- Increase in the reliability of services and components
- Improved review and follow-up of breaches
- Improvement in the Service Delivery costs
- Reduced time to complete an Availability Management artefacts
- Improvements to MTBF, MTBSI and MTRS
- Reduction of the cost of business overtime due to unavailable IT
- Reduction in critical time failures
- Improvement in business and users satisfied with service
- Improvement in the Service Delivery costs
