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A | B
Absorbed Overhead |
Absorption Costing |
Agent |
Alert |
AMDB |
Apportioned Cost |
Atrifact (Process) |
Assessment |
Asset |
Assumption |
Availability |
Availability Plan |
Backout Plan |
Backup |
Balanced Scorecard |
Baseline |
Baselining |
Basis of Estimates (BOE) |
Business Continuity Plan |
BIA |
BS15000 |
BS7799 |
Budgeting |
Build |
Build Book |
Business |
Business Critical |
Business process |
Business recovery plans |
Business recovery plan framework |
Business Rule
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C
CAB |
Call Trees |
Capacity |
Capacity Database |
Capacity Plan |
Capital costs |
Capital investment appraisal |
Capitalization |
Causal Analysis |
CASE |
CFIA |
Change authority |
Change Control |
Change log |
Change management |
Charging |
Classification |
Clustering |
CMDB |
CMM |
COBIT |
Component Failure Impact Analysis |
Confidentiality |
Configuration Baseline |
Configuration Control |
Configuration Identification |
Configuration Item |
Configuration Mgmt |
Constraint |
Contingency Planning |
Contract |
Control |
Cost |
Cost unit |
COTS |
Countermeasure |
Crisis management |
CSF |
Customer
D | E | F | G | H
Database |
Defect |
Delta Release |
Demand Management |
Depreciation |
Differential Charging |
Direct cost |
Discounting |
Downtime |
DSL |
Earned Value |
Emergency Change |
Environment |
Error control |
Escalation |
Evaluation |
Event |
Expert system |
Failover |
Fault |
Fault Tolerant |
Fault Tree Analysis |
FCAPS |
Fit for Purpose |
Fix rate first time |
Forward schedule of change |
Framework |
Function |
Full cost |
Full release |
Generic Practice |
Gisting |
Governance |
Gradual recovery |
HOWTO
I | J | K | L | M
Immediate Recovery |
Impact |
Incident |
Indirect cost |
Infrastructure |
Institutionalization |
Integrity |
Invocation |
Install Book |
Interactive Voice Response |
Intermediate Recovery |
Isolation |
ISO15504 |
ISO9001 |
IT Accounting |
Kepner-Tregoe |
Knowledge Database |
Knowledge Management |
Known Error |
KGI |
KPI |
Latency |
Life-cycle |
Live build environment |
Live environment |
Locking Strategy |
Maintainability |
Marginal cost |
Memorandum of Agreement (MOA) |
Mission Critical |
Mean Time Between Failures (MTBF) |
Mean Time Between System Incidents (MTBSI) |
Mean Time To Repair (MTTR) |
MOF |
MSF
N | O | P | Q | R
Notional Charging |
Objective |
Operating Level Agreement |
Operating Level Objective |
Operational costs |
Opportunity cost |
Organization |
Partitioning |
Percentage utilization |
Performance |
Performance criteria |
PII |
Priority |
Probe |
Problem |
Procedure |
Process |
Process Area |
QMS |
QA |
QoS |
Quality |
RCA |
Recoverability |
Redundancy |
Release |
Release Plan |
Release record |
Reliability |
Remote fixes |
Requirements |
Requirements Traceability |
Resolution |
Requirement Traceability Matrix (RTM) |
RFC |
Risk |
Risk Analysis |
Risk Management |
Robustness(process)
S | T
SAP |
Scalability |
SCAMPI |
Security |
Security Management |
Service Catalogue |
Servicability |
Severity code |
Single Point of Failure |
Service Improvement Plan |
Service Maintenance Objectives |
Service Oriented Architecture |
Service Event |
Service Level Agreement |
Service Level Objective |
Service Level Requirements |
Situation Management |
SME |
SNMP |
Software library |
Stakeholder |
Standard cost |
Stand-by arrangements |
Statement of Work (SOW) |
Synthetic Transaction |
System Outage Analysis |
Target Staging |
Test build environment |
Test environment |
Test scenarios |
Threat |
Threshold |
Total Cost of Ownership |
Tuning
U | V | W | X | Y | Z
Underpinning contract |
Unit costs |
Urgency |
User |
User Acceptance Testing |
Utilization |
VBF |
Version |
Mission Critical |
Vision |
VLAN |
VPN |
Vulnerability |
WBS |
Workaround |
Workload