Establish Quality and Process-Performance Objectives

• Based on the organization's business objectives
• Based on the past performance of projects
• Defined to gauge process performance in areas such as product quality, productivity, or cycle time
• Constrained by the inherent variability or natural bounds of the process

1. Review the organization's business objectives related to quality and process performance.

2. Define the quantitative objectives for quality and process performance. Objectives may be established for both process measurements (e.g., effort, cycle time, and defect removal effectiveness) and product measurements (e.g., reliability and defect density).

3. Define the priorities of the organization's objectives for quality and process performance.

   Review, negotiate, and obtain commitment for the organization's quality and process-performance objectives

4. and their priorities from the relevant stakeholders.

5. Revise the organization's quantitative objectives for quality and process performance as necessary. Examples of when the quantitative objectives for quality and process performance may need to be revised include:
   • When the business objectives change
   • When the processes change
   • When actual quality and process performance differs significantly from the objectives