Establish Process Performance Measures

• Determine which of the organization's business objectives for quality and process performance need to be addressed by the measures.
• Select measures that provide appropriate insight into the organization's quality and process performance. The Goal Question Metric paradigm is an approach that can be used to select measures that provide insight into the business objectives. Examples of criteria used to select measures include:
  • Relationship of the measures to the organization’s business objectives
  • Coverage that the measures provide over the entire life of the product
  • Visibility that the measures provide into the process performance
  • Availability of the measures
  • Extent to which the measures are objective
  • Frequency at which the observations of the measure can be collected
  • Extent to which the measures are controllable by changes to the process
  • Extent to which the measures represent the users’ view of effective process performance
• Incorporate the selected measures into the organization's set of common measures.
• Revise the set of measures as necessary.