Establish Training Capability

• Select the appropriate approaches to satisfy specific organizational training needs. Many factors may affect the selection of training approaches, including audience-specific knowledge, costs and schedule, work environment, and so on. Selection of an approach requires consideration of the means to provide skills and knowledge in the most effective way possible given the constraints. Examples of training approaches include:
  • classroom training,
  • computer-aided instruction,
  • guided self study,
  • formal apprenticeship and mentoring programs,
  • facilitated videos,
  • chalk talks,
  • brown-bag lunch seminars,
  • structured on-the-job training.
• Determine whether to develop training materials internally or acquire them externally. Determine the costs and benefits of internal training development or of obtaining training externally. Example criteria that can be used to determine the most effective mode of knowledge or skill acquisition include:
  • Performance objectives
  • Time available to prepare for project execution
  • Business objectives
  • Availability of in-house expertise
  • Availability of training from external sources

  Examples of external sources of training include:

  • Customer-provided training
  • Commercially available training courses
  • Academic programs
  • Professional conferences
  • Seminars
• Develop or obtain training materials. Training may be provided by the project, by support groups, by the organization, or by an external organization. The organization's training staff coordinates the acquisition and delivery of training regardless of its source.
• Develop or obtain qualified instructors. To ensure that internally provided training instructors have the necessary knowledge and training skills, criteria can be defined to identify, develop, and qualify them. In the case of externally provided training, trainers may investigate how the training provider determines which instructors will deliver the training. This can also be a factor in selecting or continuing to use a specific training provider.
• Describe the training in the organization's training curriculum. Examples of the information provided in the training descriptions for each course include:
  • Topics covered in the training
  • Intended audience
  • Prerequisites and preparation for participating
  • Training objectives
  • Length of the training
  • Lesson plans
  • Completion criteria for the course
  • Criteria for granting training waivers
• Revise the training materials and supporting artifacts as necessary.