Establish Organizational Process Needs

• Identify the policies, standards, and business objectives that are applicable to the organization's processes.
• Examine relevant process standards and models for best practices.
• Determine the organization’s process performance objectives. Process performance objectives may be expressed in quantitative or qualitative terms.
• Define the essential characteristics of the organization’s processes.
  The essential characteristics of the organization’s processes are determined based on the following:
  • Processes currently being used in the organization
  • Process and product standards imposed by the organization
  • Process and product standards commonly imposed by customers of the organization
• Document the organization’s process needs and objectives.
• Revise the organization’s process needs and objectives as needed.